Not only do you not need to be in front of a desktop to manage your Company or Product Reviews, the mobile app goes one step further with you now being able to receive notifications of when your reviews come in, right in the palm of your hand.
You can set your notifications to alert you when positive, negative, or both types of reviews come in! The notifications feature is especially handy for negative reviews, allowing you to stay on top of any customer grievances in order to resolve them quickly and efficiently, without complaints stacking up.
Being able to receive notifications whilst on the go, you needn't worry about having to check your emails, alerts display as a notification from the app itself.
To enable your notifications within the app, navigate to:
1) The Business Dashboard
2) Enter your main client login details
3) Click the wheel cog icon at the top of the screen
4) Choose which notifications you wish to recieve
As mentioned, being able to stay on top of your reviews from anywhere is really important to keep your brand's image shining. If customers are left waiting for issues to be resolved, a powder keg starts to build of negative experiences, which may reach ignition point. No-one wants that.
Although you're able to manage your negative reviews from a desktop with email alerts, in todays busy lifestyle more and more people need to be able to maintain their business whilst out and about.
With the click of a button, you can access your Timeline, choose the review in question and reply privately or publicly. Research has found that 95% of customers whose issues are resolved are likely to return, and over 60% are willing to pay up to 15% more if they're assured a better experience in the future. Smiles all round!
*NOTE To receive notifications, it's important you have notifications enabled for the mobile app in your phone's settings.
Manage your Company and Product Reviews from our iOS mobile app with our new notifications feature, to stay on top of your review collection strategy, and keep your business shining, and your customers happy!
If you're always on the hop, are a tradesmen, or own a brick-and-mortar store, our new In-Store app may also be for you. Make the most of your foot traffic using our In-store app on any iPad device, and your customers can easily leave a review right after their point of purchase. The app also enables you to access your Reviews.io Dashboard, where you can manage your reviews with ease, all without the need for an internet connection. To find out more about the Reviews.io In-Store app, follow the highlighted link.
To take a look at all our other great features or review solutions, head to our homepage, or sign up to a free trial to see for yourself by clicking the button at the top of the page.