At REVIEWS.io, we believe in putting customers at the heart of everything we do. Your feedback doesn’t just matter - it drives innovation. 
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That’s why this quarter, we’ve focused on delivering features that make review management more impactful while strengthening our partnerships with leading platforms like TikTok.

Book a demo to see how these updates can help your business.

From leveraging TikTok Shop to gathering real-time survey insights and giving you a direct voice in product development, these updates are built to enhance your customer experience.

Here’s a look at what’s new and what’s next.

TikTok Shop Integration: Build Trust with Verified Reviews

Social commerce is growing fast, and TikTok Shop is becoming a key platform for product discovery. 

To help businesses succeed, REVIEWS.io introduced an integration that allows merchants to syndicate verified reviews directly to their product listings.

A teal background with a phone screen in front, showing tiktok shop reviews for a serum.

Key benefits include:

  • Enhance product credibility – Display real customer feedback on TikTok Shop product pages.
  • Avoid launching with zero reviews – Sync existing reviews from your online store.
  • Engage TikTok’s audience – Increase conversions by leveraging social proof.

This integration ensures that reviews from an online store are automatically synced with TikTok Shop, helping merchants build trust with a highly engaged audience.

Currently, this integration is available for U.S. merchants, with expansion to additional regions planned soon.

Shopify Checkout Surveys: Real-Time Feedback at Checkout

REVIEWS.io now offers the ability to integrate surveys directly into the Shopify checkout process, providing a seamless way to gather real-time insights from customers at the moment of purchase.

A blue and pink gradient background, in front, a screen showing a mouse making edits to a survey

How this helps merchants:

  • Capture customer sentiment instantly – Collect feedback as soon as an order is placed.
  • Identify potential pain points – Learn what’s working and what needs improvement.
  • Refine marketing strategies – Use responses to tailor messaging and engagement.

By embedding surveys into the checkout flow, you can make data-driven decisions that enhance customer satisfaction and drive repeat business.

Feature Request Widget: Have Your Say in Product Development

Some of our most impactful features have come directly from merchant feedback. Now, we’re making it even easier for you to have a say in product development.

With the new feature request process, you can:

  • Submit feature suggestions anytime, directly from your dashboard.
  • Upvote ideas from other merchants to highlight key priorities.
  • Track feature progress through a public roadmap.
  • Skip the support queue – No tickets, no delays.
A blue and pink gradient background, in front, a screen showing a mouse pressing on a blue lightbulb to 'share an idea'

Your voice matters. This update gives you more visibility into what’s being developed and ensures our platform evolves to meet your needs.

G2 Spring Awards

As we close out Q1, we’re proud to share that REVIEWS.io has been recognized with multiple G2 Spring Awards, reinforcing our commitment to excellence in review and reputation management.

We’re especially thrilled to be named a Leader in Ecommerce and Online Reputation Management while also securing key regional and relationship-based awards across multiple categories. These achievements reflect the trust our merchants place in us and our dedication to delivering best-in-class solutions.

Thank you to our customers for your ongoing support - your feedback fuels our progress, and we’re excited to continue driving innovation into Q2 and beyond.

Check out our G2 profile!

Final Thoughts

Q1 2025 has been all about listening and evolving. From expanding integrations with major platforms like TikTok to refining feedback collection with Shopify Checkout Surveys and giving merchants more control over product updates, every change has been shaped by you. Book a demo today to explore these new features.

Your feedback fuels our progress - keep sharing your ideas, and we’ll keep building a platform that works for you.

Stay tuned for more updates as REVIEWS.io continues to evolve.

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