REVIEWS.io 2024: A Year of Game-Changing Features

Ruby Branston

January 1, 2025

4 min read

We've had so many updates this year, you may have forgotten some of the game-changing features we’ve rolled out.

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From streamlined review management to powerful integrations, 2024 has been a year packed with innovation.

Let’s take a look back at the highlights and some of the exciting tools designed to help you boost customer trust, improve your shopping experience, and drive conversions.

AI Review Summary Widget

We’re also excited to introduce our AI-powered Review Summary Widget, which uses advanced Natural Language Processing (NLP) to generate concise, balanced summaries of your product reviews.

This feature simplifies the customer journey by providing key insights upfront, allowing shoppers to make quicker, more confident purchasing decisions.

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By offering clear and digestible feedback, it can improve product page conversions, reducing bounce rates and helping customers feel more secure in their choices.

Custom Icons in Widgets

Personalization reached new heights with the introduction of Custom Icons for review widgets.

Now, you can replace the default star icons with custom designs that better reflect your brand identity, such as hearts for a fashion store or house icons for a home decor brand.

No matter the industry, this feature ensures that your review displays align seamlessly with your site’s aesthetic.

Expanded Filters for Easier Review Navigation

Our updated Product Reviews Widget now includes expanded filters at the top for easier navigation.

Customers can now filter reviews based on specific product Attributes - no more dropdown menus!

This update improves the user experience by making it simpler for customers to find exactly what they’re looking for, empowering them to make more informed decisions.

Post-Review Surveys for Deeper Insights

To help you gather even more relevant customer feedback, we’ve enhanced our Surveys feature. Now, after customers leave a review, you can engage them with tailored surveys that provide deeper insights into their experience.

Post-Review Surveys allow you to ask specific follow-up questions and collect data that drives actionable business decisions.

REVIEWS.io X Bloomreach: Supercharge Your Marketing

Our exciting integration with Bloomreach allows you to combine the power of review data with Bloomreach’s marketing automation platform.

By sending review, survey, and question data directly to Bloomreach, you can create highly personalized email campaigns, build dynamic customer segments, and trigger automated workflows based on review insights.

With this integration, you can:

Build personalized customer journeys using review data to segment and engage your audience.
Trigger automated workflows based on specific customer interactions with reviews.
Enhance your marketing efforts by incorporating customer feedback into your outreach, making your campaigns more targeted and effective.

Customizable Post-Review 'Thank You' Pages

Another key update allows you to fully personalize your post-review “Thank You” pages.

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This is your opportunity to continue the customer journey with engaging visuals, promotional banners, and calls-to-action that encourage social media follows, repeat business, and customer loyalty.

REVIEWS.io X Boost Commerce: A Conversion Powerhouse

REVIEWS.io and Boost Commerce have teamed up to provide a seamless, AI-powered tool that takes product discovery to the next level.

‍Boost Commerce enhances your Shopify store with smart search, recommendations, and visual merchandising, while REVIEWS.io adds customer trust with star ratings and review data.

This integration allows you to:

Create personalized buyer journeys by showcasing products that match each shopper’s intent and preferences.
Effortlessly display reviews in search results, increasing confidence and click-through rates.
Promote more relevant and trusted products by allowing customers to filter by star ratings, ensuring your best products are always front and center.

Amazon Review Source: Easily Identify Purchases with Tags

This feature lets you showcase Amazon reviews alongside your own, offering customers a more complete view of product feedback.

By adding contextual tags like “Purchased via Amazon” or “Verified Amazon Review,” you can help customers make better-informed decisions and highlight valuable purchase experiences.

Improvements to Auto-Generated Replies

We’ve made significant improvements to our Auto-Generate Reply feature.

Now, our AI will consider your brand’s tone, sentiment, and previous replies to create personalized responses.

This saves you time by cutting down on editing, maintaining brand consistency, and allowing you to engage with customers more authentically.

Make the Most of 2024’s Features

2024 has been an exciting year of growth and innovation, with a host of updates designed to help your business thrive. From the latest integrations to new features that simplify your processes and enhance customer trust, we've worked hard to deliver tools that drive real impact.

Want to see all of our updates from 2024? Visit our update page to explore how each feature can help transform your business.

Ready to take your reviews and customer feedback to the next level? Get started with REVIEWS.io today and unlock the full potential of your e-commerce experience.

Let's make 2025 even better together!