Any success achieved in the face of adversity is definitely something worth shouting about. So, in these testing times, we’re thrilled to announce the winners of the REVIEWS.io Customer Voice Awards for Summer 2020.

We know times have been challenging lately. The global implications of COVID-19 have put immense pressure on businesses of all shapes and sizes. And we all continue to face new challenges as we learn to adapt to a new way of life.

Sadly, those challenges led to the cancellation of our Spring awards. But we’ve pulled out all the stops to make this quarter's celebrations a reality.

We’ve seen incredible resilience over the last few months and some of our biggest success stories to date. A special mention goes out to Nursem, whose healing hands of our NHS Heroes has served as a shining example across all areas of business operation.

These Customer Voice Awards are based on the opinions of the most respected judges of all – your customers. We analyse data from thousands of reviews to pick our top performers across four categories. So, without further ado, let’s introduce the winners of the Customer Voice Awards Summer 2020.


Best Customer Support

A good level of customer support is a standard expectation from today’s consumer. But in times like these, where there’s an increased level of uncertainty, it’s absolutely vital.

The winners in our Best Customer Support category know exactly what that entails. Their reviews showcase good communication, adaptability to changing needs, and a commitment to effective delivery in spite of increased demand and the complications of social distancing measures.

But a Gift
One Call Direct
cruise118com
everything branded
Go Skippy
Guardian Services
icollectclothes
Kavanagh Rescue
Probemas
Reimage

Spotlight: Two-time category winner, SoulHippy

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Of course, things don’t always go to plan, and negative feedback can be frustrating. But again, what sets our Best Customer Support winners apart is an understanding of how to handle negative reviews in a way that improves the overall customer experience.


Highest On-time Delivery

Before the outbreak of the pandemic, most consumers were time-poor, and hectic schedules left little room for delayed deliveries. We might have more time on our hands at the moment, but we’ve also lost convenience – so we’re heavily reliant on online orders turning up on time.

This has been a major challenge for many of our clients, especially since delivery times are often out of their hands, and those that undertake this service on their behalf have been inundated.

So, a huge congratulations to the winners of our Highest On-Time Delivery award, especially those that have encountered problems, but responded with excellent customer service.

Absolute REG
Ackerman Music
Auto Reserve Jaguar
Dalby Firewood
DivvyUp Socks
Medinocom
Replacement Keys
Rogerson Shoes
Skincity
Soul Hippy

Spotlight: Two-time category winner, SoulHippy

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Fastest Growing Retailer

The Fastest Growing Retailer award celebrates those that have seen the largest growth in the number of reviews over a set period. What we’ve seen in the past few months is that these are the companies that have successfully developed a business model to support consumers during the lockdown.

One industry we know to have taken a major hit is the hair care sector. Justmylook has filled a gap by providing salon-quality products to consumers and look to have strengthened their position in doing so.

80s Casuals Classics
Blinds 2GO
flannels
interflora
Just My Look
One Call Direct
Roseland Furniture
Stuarts London
The Gift Experience
Whistlefish

Spotlight: Justmylook

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We recently announced an upgrade that allows our clients to send review requests via SMS for free, and we’ve seen a huge uptake. In fact, more than two thirds of our top performers in the Fastest Growing Retailer category have used SMS invites as part of their campaign.


Top Retailer

The honour of Top Retailer is awarded to those that have shown outstanding performance in customer support, on-time delivery and growth.

This category has highlighted some great innovation. Our spotlight winner, Euro Car Parts, has made fantastic use of video review requests, and customers have responded in kind. Our particular favourites are those that show how people are finding new ways to do the things they love.

Easy Canvas Prints
Build A Sign
Canvas on the Cheap
Euro Car Parts
One Call Direct
Prestige Gifting
Sports Direct
Tanga
Wordery
top-retailer--www-yescatalogue-co-uke

Spotlight: Euro Car Parts

The customer response is really helping to drive Euro Car Parts’ review campaign with great content and providing some strong examples of how to use video reviews to promote a product or service.