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Can Bad Reviews Ruin a Business? The Surprising Truth About Negative Feedback

Alla Avgustinov
December 18, 2025
7 min read

Negative reviews aren’t just criticism - this article explains why customers leave them, what they reveal about your business, and how to use them to improve experiences and build trust.

Can Bad Reviews Ruin a Business? The Surprising Truth About Negative Feedback

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Tom Goodwin
President / COO
at Clearer.io
Alla Avgustinov
Product Manager
at REVIEWS.io
Richard Ball
Sr. Manager of Demand Generation at Clearer.io
Don Kvasys
VP of UX/UI
at Clearer.io
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