In this article, we’re sharing some of the best review collection examples we could find from our clients - examples that have proven to drive conversion rates. By the time you finish this article, you should have several actionable ideas you can apply when asking your own customers for a review.
When asking customers for a review via email, it’s important to think from their perspective.
After all, they’ve already got what they want from you, be that a product or service, and may need a little encouragement to take the time to leave feedback. Think like a consumer yourself and consider what would make you more likely to submit a review.
Here are some simple guidelines to follow to make your review request emails as successful as possible:
Now you know the basics, it’s time to learn from the best. We’ve gathered a selection of client review request emails that consistently perform well.
Through clever use of branding and persuasive, snappy language, they’ve perfected the art of asking customers for reviews using the REVIEWS.io email templates.
There’s a clear link between the number of paragraphs included and the rate of conversion - the more text they have to read, the less likely your customers are to submit feedback. So, keep your review request short, sweet and to the point, like the example below from Papier.
A simple email, with a clear call to action, always works well. Remember, most people will view your email on a mobile phone, so our advice is to keep text to a minimum.
Your review request email should be instantly recognisable to your customers. Our drag and drop email templates make it easy to customise to your heart’s content.
Take the example below from Biscuiteers. By using a visual style and tone of voice that mirrors their website, they’ve created a review request email that draws the customer in through consistent branding.
This email converts at over 18% which is well above the industry standard of 3%.
Successful review requests are all about making things easy...
Charlie Hustle have not only crafted extremely short and snappy copy but have also kept things incredibly simple by using our In-Email form.
The REVIEWS.io In-Email form enables customers to leave feedback in the body of the email itself – they don’t even have to be redirected to their browser. This makes it quicker than ever to leave a review.
Plus, at a glance, customers can clearly see that this is a review email. Simple icons make it easy for them to leave a star rating before they’ve even thought about the process of writing a review.
Incentivised reviews have two big benefits:
The REVIEWS.io solution allows you to add voucher codes and discounts that are only shown once a review has been completed. We also offer integrations with the likes of smile.io and Loyalty Lion Integration, so you can set up a weighted reward system for different review types.
Our eCommerce client Sun Of A Beach uses a rewards based approach in their review collection campaigns. Remember though, if you’re giving a reward you have to give it to everyone, regardless of how positive or negative a review they leave.
It's important to remember that whilst offering rewards has benefits, it can also have drawbacks. Customers can become familiar with discounts associated to your brand, which can put them off shopping with you when items and services are full price.
Customers respond better to review collection emails that have a personal touch. Always mention the recipient by name – i.e. MR Daniels. You can do this using placeholders in the REVIEWS.io email templates.
A nice touch that we find increases conversion even further is to include a signature or personal message from someone within the company, like Chapelle Jewellery do here in their highly successful review request email.
You don’t necessarily have to go mad when it comes to branding your email. Sometimes, the sentiment of your message is far more important.
If, like TicketArena, your business is more about the tickets/brands you sell, then being really personable is a good way to go.
By expressing how much a review would mean to them, TicketArena’s approach makes customers more inclined to take time out to leave feedback. Plus, the clever addition of a time scale reassures them that this favour won’t take too much time out of their day.
Want to go one step further? REVIEWS.io offers API access, allowing the more adventurous to create a completely customized approach.
Yappy, a fun loving personalised dog shop, does exactly that, adding an element of entertainment to their request emails. Using the REVIEWS.io API, they import the name of the dog, rather than the owner, making their review requests super fun and super personal.
The dog icons are customisable to match your furry companions and can be used when submitting a review, so instead of leaving feedback on their own behalf, customers are able to leave reviews from their trusted K9's.
It’s an amazing touch that shows how invested Yappy are in their brand and the customer experience.
Within REVIEWS.io our customisable drag and drop templates and In-Email forms are designed to be fast, efficient and user friendly. But if you want full control, and a truly unique request form, there’s always the option to build your own HTML template.
The below example from Skydive Australia is clean, effective and totally on brand. What we really like about this request form is that it captures the customer experience in the same breath as asking for a review.
It’s super easy to edit, and can be added as a custom template within our invitation builder.
Clever language, powerful imagery and the option to purchase their skydiving footage work to remind the recipient of the event in question, making them far more inclined to provide feedback on it.If you don’t have the resources to build your own, the REVIEWS.io team are happy to work with you to create a totally custom HTML template.
At REVIEWS.io, our aim is to provide our clients with all the tools they need to make the most of their review collection campaigns. That’s why we now include the option for your customers to leave not only written and photo reviews, but video as well.
Video reviews are an incredibly powerful form of user generated content. They provide visual proof of the happiness your products can bring, or the problems they can solve. They’re highly relatable and offer potential buyers truly authentic, engaging review content.
When requesting video reviews, you should take the same approach you would when asking for written feedback – keep it to the point, keep it personal, and make your customers feel valued.
But remember, a video review is a little more effort on their part. The key here is to excite them about sharing not just their opinion, but their experience. To see how you can start collecting video reviews checkout our review collection solution and what best suits your business.
We hope these review email examples and review collection solutions have helped inspire you. Branding and simplicity are key here. Remember, every company is different and their review emails should be too. Customers are tight for time, so it’s important to stand out whilst making the process as easy as possible for them.