🍪
Cookie Preferences
Please allow cookies to start chat.
Want to earn more Google reviews, boost your visibility on search, and build credibility with future customers?
Please Note:
Account details may vary. The feature is now part of the subscription

A smarter way to collect reviews from customers

A smarter way to collect reviews from customers

This guide gives you everything you need - best-practice strategies, timing tips, message templates, and examples tailored to eCommerce, service-based businesses, and SaaS platforms.

Whether you're looking to grow your brand or increase conversions, the right Google review request strategy will turn happy customers into advocates.

Why Google Reviews Matter

Google Reviews are public, user-generated ratings and written feedback left by customers directly on your Google Business Profile. 

Google reviews show up on your Google Business Profile - in Maps, search, and the Local Pack. These reviews typically include:

  • A star rating (1-5)
  • Text feedback
  • Optional photos
  • Timestamps and user profiles
An example of Google Review

They directly influence:

  • Local SEO performance
  • Trust signals in the buyer journey
  • Conversion rates

If your goal is to get more Google reviews, you’ll first want to implement a strategy that involves asking customers at multiple touchpoints.

It’s also important to ask for the right type of reviews – the ones which will have the greatest influence on your customers. From text to video, different forms of feedback come with different benefits.

So, before you start asking for feedback, get to grips with different formats, consider what impact do reviews have on purchasing decisions, and choose the right fit for your company.  

Benefits of Google Reviews?

Google reviews are powerful trust indicators, and as you start collecting more of them, you’ll see a number of benefits for your business.

Here’s how Google reviews can help your business grow:

1. Boost Trust With Social Proof

Positive reviews from real customers enhance credibility. A steady stream of high-quality feedback reassures new visitors and boosts purchase confidence.

Did you know? 54% of consumers say star rating is the most important review factor!

2. Improve Local SEO and Search Visibility

Google prioritizes businesses with a strong review footprint. Benefits include:

3. Increase Conversions and Revenue

More reviews = more sales. Reviews influence 9 out of 10 consumers and can drive return purchases, especially when paired with timely responses.

46% of consumers consider the number of reviews critical when researching a business!

Who Should You Ask for Google Reviews?

Not all customers are equally likely to leave a positive review. Start with your:

  • Repeat buyers
  • Referral customers
  • Highly engaged followers

These customers are already invested in your brand and more likely to leave meaningful, high-quality feedback. As your strategy matures, you can scale review requests to all customers using automation tools.

And remember: don’t fear the occasional negative review. When handled well, it adds authenticity and gives you a chance to demonstrate great customer service. Tools like REVIEWS.io’s Reply With AI make it easier to respond professionally and in-brand.

When to Ask for Reviews

Timing your review request is critical to getting more responses.

Business Type Best Time to Ask
eCommerce 7–10 days post-delivery
Service Immediately after successful completion
SaaS After onboarding milestones or product success moments

Pro Tip: Look for "delight moments" - times when the customer is happy and likely to recommend your business.

We break this down further, including specific email triggers and campaign examples, in our review timing guide.

How to Ask for Reviews: Best Practices

Email is a great method for review collection. It’s convenient for the customer, it’s not pushy or aggressive, and the whole process can be automated, saving you time and money.

How do I ask people for reviews? Here’s how to get it right:

1. Personalize Every Request

Use the customer's name, product, or service details to make it feel human. Automated platforms like REVIEWS.io can help personalize at scale.

2. Keep It Simple

Include a direct review link and a clear CTA - no hoops, no hunting.

3. Use Gentle Follow-Ups

Send one or two reminder messages spaced out over a few days.

4. Show Appreciation

Thank customers for their feedback - even before they leave it. Consider a loyalty boost via platforms like Influence (stay compliant with Google’s review policies).

Common Mistakes to Avoid When Asking for Google Reviews

Even with the best intentions, asking for reviews the wrong way can damage your reputation - or even result in penalties from Google. Here are the most common mistakes to steer clear of:

Incentivizing Google Reviews

Offering a reward in exchange for a Google review, like a discount or loyalty points, is against Google’s policies and could get your reviews removed or your Business Profile suspended.

That said, incentivizing reviews collected via your own site is allowed if done transparently and responsibly. Just make sure any rewarded reviews stay off Google and clearly disclose the incentive, in line with consumer protection guidelines.

Asking Too Often or Too Aggressively

Overloading customers with review requests - or coming on too strong - can annoy your audience and hurt your chances of a response. One or two polite reminders is enough.

Buying or Faking Reviews

Never buy reviews or use fake accounts. Not only is it against Google’s terms, but it also erodes trust and damages long-term credibility.

Asking at the Wrong Time

Requesting a review before the customer has received or experienced your product can lead to low response rates - or poor feedback. Instead, time requests around key satisfaction points.

Making It Complicated

If a customer has to search for where to leave a review, you’ll likely lose them. Use a direct Google review link to make the process frictionless.

Forgetting to Personalize

Generic messages are easy to ignore. Use the customer’s name and details relevant to their purchase or experience to make the request feel more authentic.

Ignoring Negative Feedback

Don’t delete or hide negative reviews. A well-handled response can show professionalism and help future customers trust your brand. Tools like Reply With AI from REVIEWS.io make this process easier and more consistent.

Create Your Google Review Link

Want to make leaving a review effortless? A Google review link sends your customers directly to the feedback form on your Google Business Profile - no search required.

Here are three easy ways to create one:

1. Using Google Business Profile Manager

  • Log into your Google Business Profile
  • Navigate to the ‘Get More Reviews’ section
  • Click ‘Share review form’ to generate your unique link

2. Using the Place ID Finder Tool

  • Visit Google’s Place ID Finder Tool
  • Enter your business name and location
  • Copy your Place ID and paste it into this link structure: https://search.google.com/local/writereview?placeid=PASTEPLACEIDHERE

3. Via Google Search

  • Google your business name
  • Click on your Business Profile
  • Select ‘Write a review’ and copy the URL from the address bar

Where to Use Your Google Review Link

Distribute your link across:

  • Post-purchase emails
  • SMS follow-ups
  • QR codes on receipts or packaging
  • Social media DMs and posts
  • Email signatures

REVIEWS.io Tip: Our platform auto-detects Gmail users and directs them straight to your Google review form. That means no wasted invites, only high-value review opportunities.

Review Request Templates

Not sure how to ask? Use these copy-paste Google review message examples.

How to Ask for a Review by Email

Hi [FIRST NAME],
Thanks for your recent order of [PRODUCT NAME]!

We’d love your feedback. Could you leave us a quick Google review? It only takes a minute.

[REVIEW BUTTON / LINK]

Got questions? Call us at [NUMBER].

Thanks again,
The [BRAND NAME] Team

If you want help with layout and design, we’ve done the leg work and created a review request email example guide. Simply download and edit to suit your brand's guidelines.

You can also use REVIEWS.io to auto-generate personalized email templates based on your website content, making it even easier to create high-converting requests.

How to Ask for a Review by SMS/Text Message

When asking for feedback via SMS, ensure the message is concise and to the point. Long messages might be ignored or considered spam. Try something like:

Hi [Customer Name], thanks for choosing [Brand]! Could you leave a quick review? [Link]

How to Ask for Reviews on Social Media Platforms

Social media platforms provide an excellent opportunity to connect with your audience and request Google reviews, use quotes, UGC, or visuals.

Whether you're making a public post or sending a private message, include a direct link to simplify the review process. You can try:

“We love hearing from customers like [Name]!” If you’ve had a great experience, leave us a review: [Link]

How to Ask for a Review In Person

The ideal moment for asking for reviews in person is when the customer is happy and has just finished a positive interaction with your business. After a great service or sale, say:

“We’d love your feedback on Google. Can I show you the link or QR code?”

Tools to Manage Reviews

Collecting reviews is just the beginning - managing them effectively is where many businesses struggle.

Traditionally, review management can be time-consuming and inconsistent. Manually requesting feedback across multiple channels, checking various platforms for new reviews, and crafting individual replies all take up valuable time. It’s easy to miss key customer insights - or worse, let a negative review go unanswered.

That’s where tools like REVIEWS.io make a real difference.

With a unified platform, you can:

  • Automate multichannel review requests (email, SMS, and more)
  • Monitor and respond to reviews using AI-powered tools
  • Sync feedback directly to your Google Business Profile
  • Showcase reviews on your website, product pages, and social channels

As a Google Licensed Review Partner, all reviews collected via REVIEWS.io are eligible for syndication to Google - helping you grow visibility, trust, and conversions automatically.

Google Review Request Strategy Checklist

Google Review Request Checklist

  •  Have you identified your best-fit customers to ask for reviews?
  •  Are your review requests timed around key satisfaction moments?
  •  Are you using multiple channels (email, SMS, social) with direct links?
  •  Have you automated and personalized requests with a tool like REVIEWS.io?
  •  Are you actively responding to reviews to show appreciation?
  •  Do you showcase top reviews across your website or product pages?
  •  Are you tracking review performance and sentiment over time?

Put Your Strategy Into Action

Getting Google reviews isn’t just about asking - it’s about asking the right people, at the right time, in the right way.

With a smart, repeatable strategy in place, your reviews will grow - and so will your trust, visibility, and conversions.

Want to boost your Google review count with ease? We’re a Google Licensed Review partner, so all feedback collected through REVIEWS.io can be shared with your Google profile. 

Book a demo with REVIEWS.io today to start collecting more Google reviews, build trust with future customers, and stand out in search results - automatically.

Frequently asked questions

Is it okay to ask for Google reviews?

Yes. Google encourages it, as long as it’s not manipulative or incentivized inappropriately.

Can I ask for a 5-star review?

No - you can ask for honest feedback, but not for a specific rating.

How do I encourage more reviews?

Make the process easy, personal, and timely. Direct links help a lot.

Can I delete bad reviews?

Only if they violate Google’s policies (e.g. spam, hate speech). Otherwise, respond professionally.

★ ★ ★ ★ ★
9,000+ brands rely on REVIEWS.io to scale further & faster

Book Demo