Case Studies
How Social Proof Contributes to Pura Cashmere's DTC Growth Strategy
May 16, 2022
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4 min read
Earthly specializes in dog dental care. Concerned by a lack of quality products on offer, its founders launched a range of natural chews and treats. The goal is to help owners improve the health, happiness, and overall well-being of their pets.
To do this, it needed to be both visible and credible. Earthly saw the importance of reviews here. More specifically, visual reviews. With this type of user-generated content, it could share stories of happy pets enjoying its chews, showing a trustworthy brand with quality products.
And because dog owners are some of the biggest consumers (and creators) of short-form video, it knew this type of content would be key.
So Earthly’s first challenge was finding a review solution to support its UGC strategy.
There are many review products on the market, and Earthly tried a few before switching to REVIEWS.io.
Its main frustration with these products was a lack of customization and flexibility. They offered basic review functionality, but the collection process couldn't be tailored to meet the brand’s specific needs.
In addition, it found the user experience cumbersome and unintuitive. The platforms lacked user-friendly features, making it hard for the team to navigate and use the tools effectively.
This restricted Earthly’s success. For its UGC strategy to work, it needed a simple way to collect, manage, and publish content at scale. The REVIEWS.io solution offered the right functionality:
And with tools designed specifically for visual UGC - like Video First - the brand has seen an increase in the kind of content it needs.
Customers are engaged in the process of sharing reviews in video form. These snippets tell the story of the Earthly brand, and its mission to support happy and healthy pets.
And thanks to our Firework integration, they also offer a clever conversion tool.
A video commerce solution, Firework converts stories into sales. Its suite of tools supports video creation, livestream shopping, and the key to Earthly’s strategy, shoppable video.
With our integration, the brand is able to sync video reviews with the Firework platform. Content is pulled through and reformatted for the Firework player - and shoppable overlays added in a few clicks.
Videos are then published in carousels and displayed across the Earthly website.
These draw visitors into an authentic narrative. They see real people with real pets, sharing positive experiences. They’re also immersive. A customer can interact with a video review, learn more about the product in it, and navigate straight to the product page itself.
This helps drive conversion rates in three ways:
“Now that REVIEWS.io and Firework have joined forces, we couldn't be happier. The combination of these two platforms allows us to enhance our customer experience while building trust and transparency with our audience. We're excited to continue leveraging these powerful tools to drive our business forward.” - Beau Ice, Customer Advocate Manager at Earthly Pets
89% of consumers say watching a video has convinced them to buy a product or service. Meanwhile, 87% of businesses say video has increased dwell time on their website and increased sales.
Yet despite its many benefits, 30% of marketers say they lack the time to create video content.
The REVIEWS.io and Firework integration solves this problem. With video reviews, customers create the content for you, saving time and money. You can then effortlessly transform that content into carousels of shoppable videos published with the Firework Player.
And because you’re using user-generated video, you’ll see more conversions - 82% of consumers say they’d be more inclined to buy from a brand if it incorporated more UGC into marketing initiatives.
Essentially, you get the benefits of video commerce and UGC, all wrapped up in a seamless integration. And all the tools you need for visual storytelling that converts.
REVIEWS.io and Firework are a powerful combination, find out more about the integration here. With video reviews, you can tell stories that resonate with your audience. And when you make those videos shoppable, you create an immersive buyer journey.
Together, they drive maximum engagement for your brand, helping you stand out in the competitive world of eCommerce.
Build your storytelling tech stack! Switch to REVIEWS.io or try our 14-day free trial. Already a customer? Check out the Firework integration and contact our support team with any questions.
