Case Studies
Why Jimmy's Iced Coffee Switched From Trustpilot To Drive Sales, Traffic & Reviews
September 5, 2023
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4 min read
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Buying art online can be daunting. Without the ability to see paint on canvas with their very two eyes, customers can be unsure and cautious to commit. Rise Art's sleek website works to reassure customers from the offset, with a simple design and live chat available whenever a query arises.
With the ability to sort artwork by type, subject, medium, price range, size and more, it's easy for customers to find exactly what they're looking for (and perhaps even something they don't think they are!).
Whether you're a seasoned art collector, or dipping your toes into the art world for the very first time, there's no one better to do it with than Rise Art, who will hold your hand every step of the way.
The Challenge
Rise Art were looking for a way to assure customers of their customer service by building a strong online reputation that pitted them above their competitors. As they operate a Magento store, it was essential that the Review Platform they chose could easily integrate with their existing setup.
They also wanted to prioritise reputation and trust, by finding a Review Platform with a strong reputation.
The Solution
In REVIEWS.io, Rise Art found the ideal solution. With one-click Magento integration, Rise Art were instantly able to not only collect reviews, but also correlate those reviews with customer orders to keep the whole team informed and updated.
Rise Art choose to use the REVIEWS.io Dynamic Link, which enables them to invite their customers to leave a review in a way that works best for them. Of the reviews that they collect, they reply to a great deal - 94.1% in fact. Rise Art predominantly make use of our private reply feature for this, which allows them to thank reviewers for their feedback not only with words, but also by gifting them with a small token of gratitude in the form of a discount.
REVIEWS.io is a Google Licensed Review Partner, which means every verified review Rise Art collects goes towards their Google Seller Rating - the stars that appear in Google ads. As well as displaying stars in Google and boosting their perceived trust here, Rise Art have used one of our Full-Page Reviews Widgets to proudly showcase customer feedback on a page on their site.
Results
Rise Art have collected over 400 reviews with us and have an average star rating of 4.81 - an amazing achievement and testament to the hard work they put into producing happy customers.
The reviews they've collected have enabled Rise Art to display a full page of wonderful customer testimonials on their Magento site. With customers leaving comments such as 'You have definitely gained a new returning customer', 'Jur couldn't do enough to help me through the process of buying my paintings' and 'My prints were just as lovely as they looked on the website and arrived safely packaged', it's easy to see how reviews have become an invaluable tool for building buyer confidence.
"Customer service is really important to us here at Rise Art, we love helping people build their art collection! It is a great feeling when customers say that they are delighted with the product and service and that they will be back for more in the future."
Final Words
Rise Art prioritise professional and helpful customer care, enabling their customers to browse and buy with confidence. With the team always on hand to help and an incredibly informative website, customers feel secure and satisfied with both the experience and products from start to finish.
