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We’ve made it even easier for our users to handle review responses by adding support for Zendesk -one of the world’s most trusted customer service platforms.
With this integration, you can now treat your reviews just like any other support ticket, keeping all customer communication in one place and responding faster than ever.
Instead of switching between platforms, the REVIEWS.io Zendesk integration brings your review management into the same workspace your support team already uses.
When a new review is received - whether from REVIEWS.io or third-party platforms like Google Maps, Yelp, Yell, or Tripadvisor - a ticket is automatically created in Zendesk. That means your team can continue using their familiar ticketing workflow to monitor, respond, and follow up on customer feedback.
The integration supports Company, Product, and Third-Party reviews, with Company and Product reviews eligible for public and private replies directly from within Zendesk. You can even forward feedback internally, or send a Quick Review invitation using your pre-approved templates.
It’s a powerful way to increase customer satisfaction, reduce response times, and keep your customer service process running smoothly.
1. Centralised Customer Comms
Keep all feedback - whether it’s a review, question, or support request - visible and manageable in one place. No more toggling between tabs.
2. Automated Ticket Creation
As soon as a review or question is submitted, a Zendesk ticket is automatically generated with all relevant details.
3. Respond Faster
Reply to reviews publicly or privately without leaving Zendesk. You can also remove public replies if needed.
4. Streamline Internal Workflows
Forward feedback to relevant team members or departments, ensuring a quicker and more accurate resolution.
5. Send Review Invites from Zendesk
Use the “Quick Invite” feature to follow up with review requests - complete with custom templates.
To get started, follow our guide over on our support website, or grab us on Live Chat over on our main website to talk about it.
