At REVIEWS.io, we invest in our clients. Our talented team works hard to improve our service, building new features that give you more of what you need. It’s why we have more developers than we do sales reps. We also work on a ‘free to all’ philosophy. Every new REVIEWS.io feature is applied to all our plans at no additional cost to you.

Here’s a look at how your needs have influenced our product over the past year, and the tools all REVIEWS.io clients now have at their disposal.


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Feature Releases That We're Pround to Announce

Video Reviews

Authenticity, engagement and conversion. That’s what our clients are looking for from their customer feedback. So, we brought you video reviews – the most powerful way to connect with potential buyers on an emotional level.

Every review request now gives the user the option to upload a video alongside a written review of your company or product, and all videos submitted can be seen in the timeline of your dashboard.

Many of our clients are already mastering how to use video reviews to promote a product or service, benefitting from user-generated content that tells a story and captures the essence of a brand experience. And the quality of the content received just keeps getting better. We’ve seen some really inventive footage that’s truly bringing brands to life.

If you’re yet to receive video reviews for your own brand, follow this link to see how you can collect video reviews to promote a product or service.

See how video reviews can be authentic and more accessible for deaf people...


Social Proof

This is a feature that’s proven incredibly popular and one we’re always improving on. All REVIEWS.io clients now have a user-friendly design tool that turns plain text reviews into visually impactful, shareable graphics.

In a few simple clicks, you can combine written feedback with powerful imagery, all encompassed by your brand identity.

And we’re developing this feature even further, working hard to incorporate video reviews. Very soon, you’ll be able to boost consumer trust even more with a simple solution that brings text reviews, video content and your brand together for maximum social proof.

Featured Integrations

As well as innovative features developed for our own platform, we continue to expand our partner roster, making sure we integrate seamlessly with all the tools you need for eCommerce success.

Contact the team for special promotions for REVIEWS.io clients on any of the following:

  • Klaviyo – create impactful, targeted marketing campaigns based on review data, and support those campaigns with authentic user-generated content.
  • Smile.io and Loyalty Lion – improve the customer experience and capitalise on retention marketing with reward programmes attached to your review collection campaigns.
  • BigCommerce – our latest eCommerce platform integration, seamlessly linking review collection and publication with your entire BigCommerce product catalogue.
  • COMING SOON! Wix – we’re proud to announce that we’ve been selected as the exclusive review partner for Wix, and we’re busy working on an intuitive integration. If you’re a Wix user, speak to one of our advisors for more information.

Platform Improvements – UX Updates

There’s always room for improvement, and we’re committed to enhancing the user experience for both you and your customers.

New Collector Page

Encouraging your customers to leave a review is paramount, so we’ve streamlined the process to improve conversion rates.

We’ve cleaned up the layout of our collector page, removed any potential barriers, and made the whole thing much faster for the end-user. We’ve also made it super easy for them to leave video reviews for both product and company.

New Client Dashboard

Your client area has also had a complete overhaul, with improved functionality and user-friendly tools, including all new features.

Creating a platform that works for you is incredibly important to us, and we were recently awarded the top spot for ease of use in a service provider comparison by the folks over at G2.com.

Introducing Teams

We’ve seen a lot of businesses embrace the remote working culture recently forced upon us, so it’s now more important than ever to facilitate distanced collaboration. That’s why we’ve made it simple to create teams and invite members.

Add to that the fact our range of tools and features are constantly growing and we know there’s added value in allowing multiple teams to make good use of what’s on offer. From customer support to digital marketing, the more teams that understand your business from a customer perspective, the better.

We’re proud to be leading the way in innovation and features for a review platform. Our founder Callum Mckeefery leads our business with enthusiasm and integrity and is actively involved in every aspect, including customer support. If you need him, he’s available and happy to help.

We’re incredibly passionate about what we do, and we know your needs are far from static. In fact, they’re constantly evolving. And it’s our mission to respond in kind, offering innovative ways to encourage, collect and share authentic customer reviews.