How To Edit Or Remove A Google Review You Left

June 28, 2019

5 min read

Want to make a change to a Google Review you've left? Whether it's correcting an error, updating your experience, or removing a review altogether, Google makes it easy.

Please Note:

Account details may vary. The feature is now part of the subscription

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Manage your online reputation from one location

Follow our guide for quick steps to edit or delete reviews and manage your online reputation effortlessly.

If you’re a business owner who wants to appeal a negative review, please read this article: https://blog.reviews.io/post/how-to-remove-google-reviews-for-your-business.

Why It’s Important to Keep Your Google Reviews Accurate

Our opinions often evolve over time, and a review we leave in the moment may not fully reflect our true thoughts after some consideration. It’s natural to feel strongly, especially if you’re disappointed by a business, but remember: even one negative review can significantly impact a business's reputation.

In other cases, you may want to update a review you feel was overly positive. For example, perhaps you received excellent service on a first visit to a local shop, but on a return trip, you found the service lacking.

Updating your review to reflect your most recent experience provides others with a fair and balanced perspective.

Whatever the situation, your review has value. Other customers rely on it to gauge the quality of a business, so it’s essential that it accurately represents your experience. Here’s how to edit or delete your review on Google.

Step-by-Step Guide to Edit or Delete a Google Review You’ve Written

1. Log into your Google account on the device where you’d like to make the changes.

2. Head to https://maps.google.com.

3. Click on the Menu icon (three horizontal lines) on the left of the search bar.

4. Navigate to 'Your contributions'.

5. Click on the 'REVIEWS' tab.

6. Click on the three dots to the right of the review you wish to edit or delete.

7. Click 'Edit review' or 'Delete review' depending on which action you wish to perform. (If editing your review, be sure to click the 'Post' button once completed).

TIP: Quality reviews are detailed and specific! Not only can they help other customers make informed choices, but they can also help businesses improve. So, if your recent review could benefit from more specifics, now’s the time to enhance it.

Read more:

How to write a good product review: https://blog.reviews.io/post/what-makes-good-quality-review
How to get stars in Google search results: https://blog.reviews.io/post/how-to-get-stars-in-google-search-results
How to write a review on REVIEWS.io: https://blog.reviews.io/post/how-write-review-reviewsio

Tips for Revising a Review if deletion isn’t necessary.

1. Be Specific About Positive Experiences

If the review includes both positive and negative feedback, consider expanding on the positive aspects. Mention specific details like staff friendliness, product quality, or standout services that added value.

2. Clarify Any Misunderstandings

If there was a misunderstanding that was later resolved, update the review to reflect this. For instance, “Initially, there was an issue with my order, but customer service quickly resolved it. I appreciate their prompt response.”

3. Highlight Resolutions

If the business reached out to fix a problem, acknowledge the effort they made. Revising to add details about the resolution shows fairness and helps readers see that the business is proactive in addressing issues.

4. Update Star Rating if Appropriate

If the initial review gave a low rating due to a temporary problem that was later fixed, consider adjusting the rating. Reflecting the improved experience in the rating gives a fairer perspective to future customers.

5. Maintain a Professional Tone

Use polite and professional language, even if the original experience was negative. This keeps the review credible and helps others understand your viewpoint without appearing overly emotional or biased.

6. Include Constructive Feedback

If you have suggestions for improvement, include them in a helpful way. For example, “It would be great if they improved the wait time, but overall, I enjoyed the service.”

7. Proofread for Clarity

Ensure the review is clear, concise, and free of spelling or grammar errors. Well-written reviews are more likely to be helpful and taken seriously by others.

Ready to enhance your online review strategy and manage your online reputation from one dashboard ?