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Feature Release
Trigger Automated Review Requests with Shopify Flow Feature
January 28, 2022
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2 min read
If you’re already a Findify user you’ll know what it’s capable of, but for those unfamiliar with the product here’s a quick overview:
A leading solution in eCommerce site search and personalisation, Findify uses a powerful self learning AI algorithm to provide each customer with a unique, relevant shopping experience - all based on their purchase history and on-site behaviour. Its suite of personalised search, smart collections and recommendations have proven to increase store revenue by as much as 30%, an impressive uplift in its own right.
Our seamless integration builds on this potential, complementing Findify’s capabilities with persuasive star ratings and review content.
So how does this collaboration help boost your bottom line? First up let’s look at the key features of the REVIEWS.io and Findify integration and what they bring to the customer experience:
Stars displayed against personalised suggestions: from search results to category listings, Findify’s algorithm not only shows customers what they’re looking for, but also what they’re most likely to buy. And if you have review data for those products, displaying it at the point of discovery adds trust.
It shows, at a glance, authentic social proof that prompts the customer to visit a product page.
Search filters based on star ratings: a lot of customers won't even consider a product that hasn’t been rated highly by other users. With the REVIEWS.io and Findify integration, you enable them to filter personalised search results by star rating.
This removes a huge amount of friction and keeps the customer engaged with the purchase they came to make.
It’s a simple concept that brings a high return, not just through improved search conversion but also:
“At Findify, we offer advanced site search and personalization, and every day we talk about positive shopper journeys and relevant product experiences. An integral part of that lies in social proofing. That’s why we’ve partnered with REVIEWS.io, Australia’s leading reviews platform, as we share a common desire - helping merchants to sell more, and sell better.
Joakim Amadeus Olsson, Findify CCO & Founder.”
One early adopter of the REVIEWS.io + Findify integration is Australian retailer Art Shed Online. A family-owned art supplies business that has been in operation for over 18 years.
Art Shed Online strive to provide supplies for Artists at varying stages in their creative career– from highly recognised Australian Painters, emerging artists, people getting back into art after many years, through to little artists looking for school holiday activities.
To give Art Shed Online’s customers a relevant on-site experience, they use three Findify solutions: Personalised Search, Smart Collections, and Recommendations. It then compliments these with compelling user-generated content collected through REVIEWS.io.
What this creates is more profitable engagement - the time it takes for a customer to find what they’re looking for, verify its quality and complete their purchase is drastically reduced. And when you add visual UGC into the mix, you also offer a visible product experience that’s authentic, relatable and inspirational.
“Displaying this kind of content at key conversion points across a retail website definitely impacts the bottom line for ecommerce merchants. And that doesn’t just mean text-only reviews any more. These days it can mean photo and video as well.”
Joakim Amadeus Olsson, Findify CCO & Founder
As a mutual Findify and REVIEWS.io client, you can integrate the two solutions with just a few simple clicks. Just head to your Findify Merchant Dashboard and navigate to Settings > Integrations and then click on the REVIEWS.io integration.
Going forward, you can then manage the integration (including activating filters and sorting) directly within your Findify dashboard.
If you’re not yet signed up to either solution you’ll find we have a common desire here too - to provide a powerful, affordable product for growing brands, complete with transparent pricing and responsive customer support. Sign up with REVIEWS.io today.
