Click Post, a digital plan printing service for construction professionals, used REVIEWS.io to grow faster, convert better, and earn customer loyalty at scale.
In just six months, they achieved:
This case study explains exactly how they did it, and how your business can do the same.
Click Post was created by construction professionals who were frustrated with delays in receiving printed plans. They designed an online platform to speed up the process, reduce stress, and eliminate uncertainty for fellow builders.
Their service is fast, reliable, and tailored for time-sensitive industries, but without customer proof, earning trust at scale was a challenge.
Despite excellent service and fast delivery, Click Post lacked the trust signals that would persuade new customers to convert. Their goals were:
Click Post explored review platforms and found REVIEWS.io to be both more accessible and cost-effective than competitors.
“Upon discovering REVIEWS.io I found the trial service not just extremely easy to use and integrate, but also more competitively priced than TrustPilot. Simple, no-nonsense displaying of reviews on our website with a user interface that is easy to understand and use.”
This ease of integration allowed Click Post to hit the ground running, collecting verified reviews, showcasing them across key touchpoints, and immediately enhancing their brand credibility.
Click Post didn’t just collect reviews - they used them strategically to drive performance across channels.
“Once we had reached the qualifying amount of reviews for Google to display the stars below our Adwords in April, we saw a 125% increase in conversions between April 2018 and May 2018. Between May 2018 and November 2018 we have seen a sales increase by 56%. Our sales are now typically growing by 10 to 14% each month which we would directly correlate to having customer reviews displayed on our website.”
As a Google Licensed Review Partner, REVIEWS.io enabled Click Post’s reviews to appear as Seller Ratings in Google Ads - helping them stand out in search and attract more qualified leads.
The impact?
Star ratings in ads provided instant credibility, directly contributing to their conversion spike.
Once potential customers landed on the Click Post website, reviews were front and center.
By showcasing reviews on their site, Click Post created a powerful layer of social proof.
This trust-building move drove:
Shoppers saw the positive experiences of others and felt confident to buy - without second-guessing.
Click Post set up real-time notifications for any reviews rated below 4 stars. This enabled their team to address issues proactively, fix problems fast, and often win back customer trust.
“REVIEWS.io has helped us identify and confirm when our service falls below our 5-star standard. If a customer has given us a less than 4-star review, we can easily contact them, define the issue and find a suitable resolution.”
The result? Not only were ratings revised, but customers returned - turning a potentially lost relationship into repeat business.
Click Post’s approach is a masterclass in review marketing:
Thanks to this strategy, Click Post achieved a 28% review response rate, far exceeding industry norms and fueling their continued growth.
Click Post’s journey proves that reviews aren’t just feedback, they’re fuel for growth. With REVIEWS.io, they turned customer satisfaction into measurable business impact:
Ready to grow your own business with the power of reviews? Book a demo with REVIEWS.io today.
