Solidteknics, a premium Australian cookware brand on the Neto (Maropost) ecommerce platform, tripled its average monthly product review collection after switching from Neto’s native reviews to REVIEWS.io.
By automating post-purchase review invites, enabling photo and video UGC (now included in 24% of reviews), and centralizing moderation, the brand reduced manual effort while improving buyer trust for high-consideration purchases.
Solidteknics is an Australian cookware manufacturer producing wrought iron and non-nickel stainless steel products built to last for generations.
Operating in the premium cookware space, the brand sells through a Neto (Maropost) eCommerce platform and serves both domestic and international customers.
As the business scaled, Solidteknics needed a review platform that could support automated review collection on Neto, richer UGC, and clearer proof of quality for considered purchases - beyond what Neto’s native review functionality could offer.
Before moving away from Neto’s native review setup, Solidteknics struggled to turn customer feedback into consistent, scalable trust signals.
After switching, Solidteknics moved to a centralized, automated review workflow built for scale.
The impact was clear within a few months:
Before switching, Solidteknics collected ~988 product reviews over 5.5 years, averaging about 15 reviews per month. After moving to REVIEWS.io, the brand collected ~417 reviews in just 8 months.
Around 24% of product reviews now include photos or videos, a capability the brand did not previously have.
This richer content helps customers assess product quality more quickly and with greater confidence, especially on first purchase.
A centralized system reduced manual review management and streamlined the entire review lifecycle.
“REVIEWS.io has helped bring our customers’ voices front and centre. Since implementing it, we’ve seen a big uplift in reviews coming through, and it’s made collecting and sharing real feedback so much easier for our team. It’s now a key part of how people discover, trust, and connect with our brand.” - Sophie Williamson, Ecommerce Manager, Solidteknics
If your current review setup limits growth, visibility, or trust, it may be time for a change. REVIEWS.io helps brands:
Ready to make customer feedback work harder? Put customer reviews to work with REVIEWS.io
Yes. Around 24% of reviews collected since switching from Neto’s native reviews now include photos or videos, compared to none previously.
The biggest improvement was a significant increase in review volume, alongside the ability to showcase high-quality, authentic UGC across the site.
REVIEWS.io centralizes review collection, moderation, and publishing in a single dashboard. Automated review invites and unified management tools replace manual oversight, helping teams maintain consistent review growth while reducing day-to-day effort.
When native tools lack automation, flexible display options, or support for photo and video reviews, making it harder to scale trust as the business grows.
